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Frequently asked questions

Use the FAQ section to answer your customers' most frequent questions.

How do I choose the right size?

I'm going to have a one-size-fits-all

What is the difference between sunglasses and blue light-blocking lenses?
Blue Light Blocking Lenses

These lenses are designed for indoor use, especially when looking at screens. They filter out some of the artificial blue light (from computers and smartphones) to reduce eye strain and discomfort caused by prolonged exposure.


Sunglasses

Sunglasses are made for outdoor use. Their main purpose is to protect the eyes from the sun’s UV rays and reduce glare in bright light. Some can also enhance contrast or reduce reflections (e.g., polarized lenses).

Key takeaways:

- Blue light blocking = comfort when using screens
- Sunglasses = protection from the sun (UV + brightness)

The two can sometimes be combined, but their basic functions remain completely
different.

How does the customization module work?

The customization module lets you choose the lens color based on your preferences, using existing frames.

Each model can be customized with different lens colors, allowing you to create a pair that reflects your personal style while retaining the frame’s original design.

Can custom orders be returned?

Custom-made models cannot be returned or exchanged.
Since each pair is custom-made according to your specifications (including the lens color), it cannot be resold.

What are the delivery times?

Standard glasses are delivered within 5 to 9 days; for custom models, please allow an additional 48 hours.

How do I track my order?

After your purchase, you will receive a confirmation email, followed by a second email as soon as your order ships, containing your tracking number. This number allows you to track your package in real time through the carrier.

You can also track your order directly from your customer account, in the “My Orders” section, where delivery information is updated.

What payment methods do you accept?

- Credit card (Visa / Mastercard)
- Apple Pay / Google Pay
- Installment payments (3 or 4 payments) via Alma

Is my payment information secure?

Payments on our website are fully secure and comply with the most stringent e-commerce standards. Banking information is encrypted using secure protocols
(SSL/HTTPS), ensuring its confidentiality with every transaction.
Your bank may also implement enhanced authentication measures to validate your payments and minimize the risk of fraud.
Your information is never accessible to third parties and is processed by certified payment service providers, ensuring a reliable level of security that complies with current standards.

A contact form, email, and WhatsApp will be added to the website soon.

Write a clear and concise answer to guide your customers.

Are the sunglasses UV400/CE certified?

All sunglasses are equipped with UV400-certified lenses, ensuring complete protection against ultraviolet rays (UVA and UVB), which can cause long-term eye damage. This level of filtration meets the highest standard for sun protection.
The CE marking guarantees compliance with current European standards for safety, quality, and performance. Each model thus meets strict requirements, ensuring reliable protection and confident everyday use.

How do I care for my glasses?

Your eyeglasses deserve special care every day. Clean your lenses regularly with a microfiber cloth and, if necessary, with a suitable cleaning solution or warm soapy water. Avoid harsh chemicals or unsuitable materials that could damage the lens coatings.
When you’re not wearing them, store them in their case to protect them from scratches and impacts. Also avoid sources of excessive heat, which can warp the frame and damage the lenses.
Use the right technique: always handle your glasses with both hands to maintain their fit over time. Simple care ensures comfort, durability, and quality vision every day.

What is the warranty on the products?

The warranty on our products is valid for one year from the date of purchase and covers any manufacturing defects. In addition, a 120-day visual adjustment warranty applies to the lenses.

Do you offer prescription glasses?

No, but this should be implemented at a later date in accordance with social security regulations.