Retours et échanges

1. Right of withdrawal

The return period is 14 days from the receipt of the order.
France imposes a legal period of 14 days.

Important points:
- Products must be in perfect condition and in their original packaging
- Personalized products (e.g. corrective lenses) are generally neither
returned nor refunded

2. Condition of returned product

Returned products must be in perfect condition, with no signs of wear or deterioration.
Trying on is tolerated, but the glasses must not have been worn for an extended period. They must be returned with all original elements: case, accessories and packaging.
Any damaged, incomplete or used product may be refused when processing the return.

3. Return procedure

The return procedure is simple and standard:
- The request is made via an online form or by contacting customer service
by email.
- Once the request has been validated, a return label / instructions will be provided.
- The product must be returned in its original condition, with all elements (case, accessories)
- In France, return shipping is generally covered

There is no "automatic" return without a request: you must first initiate the request to obtain instructions.

4. Return shipping costs

Return shipping costs are usually free, except for exceptions.

5. Refund method and timeframe

The refund is made to the original payment method used when placing the order.
After receipt and validation of the return, the refund generally occurs within a few days to 1 to 2 weeks.

6. Direct exchange possible.

Yes, an exchange is possible, but it is not "immediate and unconditional":
- Products can be returned within 30 days of delivery
- The exchange generally takes place after receipt and validation of the return, not instantly online

Concrete timeframe:
- You make the request → shipping
- Processing after receipt
In practice: a few days to 1-2 weeks

7. Personalized products

No returns accepted.

8. Refund procedure and timeframe in case of manufacturing defect

- In case of a problem (defect or non-conformity), you must go through a return request or customer service to analyze the product.
- The proposed solution is most often an exchange, repair or replacement, rather than a direct refund.
- Guarantees exist (e.g. lens adaptation up to 120 days, or replacement in case of breakage under certain conditions), which shows that the brand's logic is service and replacement-oriented rather than refund-oriented.